Returns & Exchanges

Due to the perishable nature of our drink mixes, we cannot accept returns on opened products, but we are committed to ensuring you love your tea experience. If your order arrives damaged or incorrect, please contact us within 14 days for a full replacement or store credit.

1

Contact Support

Email our team at support@theloadedteashop.com with your order number and a brief explanation of the issue.

2

Provide Documentation

If your items arrived damaged, please attach clear photos of the packaging and the affected products to your email.

3

Review Process

Our quality assurance team will review your request within 48 business hours to determine eligibility for a refund or reshipment.

4

Resolution

Once approved, we will process your replacement order or issue a credit to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing